Ordering
How do I place a custom order?
Start with our
Custom Order Inquiry form. Tell us your idea, quantity, and timeline, and we'll respond within 2–3 business days with a quote and next steps.
Is there a minimum order quantity?
No! Small-batch work is our specialty. We take orders starting at one piece, and offer tiered pricing for larger quantities.
Can I see my design before it's printed?
Always. Every custom order includes a digital proof, and production doesn't begin until you've approved it. Two rounds of revisions are included with every proof.
What printing methods do you use?
We work primarily with DTF (direct-to-film) printing and glitter heat-transfer vinyl, along with embroidery on select items. Each method is chosen for durability — our pieces are made for actual wear, not one-time display.
What's the difference between a monogram and initials?
Initials appear in the order of your name (First, Middle, Last). A traditional monogram places the last-name initial in the center, larger: First, LAST, Middle. When ordering, just give us your name in order and tell us which style you'd like — we'll handle the rest.
Shipping
How long does my order take?
Ready-made items ship within 3–5 business days. Custom orders take 7–14 business days after proof approval, plus shipping time. Need it faster? Ask about rush options when you inquire.
How much is shipping?
Shipping is calculated at checkout based on weight and destination — and it's free on orders over $75. Local pickup is also available at no charge.
How do I track my order?
You'll receive a tracking number by email as soon as your order ships. If you haven't received one within the stated turnaround window,
contact us and we'll check on it right away.
Returns & Refunds
What is your refund policy?
Because custom and personalized items are made just for you, they are final sale and can't be returned. Non-personalized, ready-made items may be returned unworn within 14 days of delivery for a refund or exchange.
What if my order arrives damaged or has an error?
We stand behind our work. If your order arrives damaged, defective, or different from your approved proof, contact us within 7 days of delivery with photos and we'll make it right — replacement or refund, your choice.
Can I cancel or change my order?
Custom orders can be changed or canceled any time before proof approval. Once production begins, we're unable to cancel, but reach out and we'll do whatever we can to help.